1. Introduction

At OKAY KRC, we strive to provide our customers with the best possible service. However, we understand that situations may arise where you need to cancel your subscription or request a refund. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.

2. Subscription Plans

OKAY KRC offers various subscription plans, including monthly, quarterly, and annual options. Please review the details of your chosen plan carefully before making a purchase.

3. Cancellation Policy

• Cancellation by User: You may cancel your subscription at any time by accessing your account settings or contacting our support team at support@okaykrc.com.
• Effect of Cancellation:
• Monthly Subscriptions: If you cancel a monthly subscription, your account will remain active until the end of the current billing cycle. No refunds will be provided for the remaining period.
• Quarterly and Annual Subscriptions: If you cancel a quarterly or annual subscription, your account will remain active until the end of the current billing period. No partial refunds will be provided for the remaining period unless otherwise specified in this policy.
• Cancellation by OKAY KRC: We reserve the right to cancel your subscription if you breach our Terms & Conditions. In such cases, refunds will not be issued.

4. Refund Policy

• Eligibility for Refunds: Refunds are only applicable under specific circumstances, such as:
• If you have been charged for a subscription renewal that you did not intend to renew.
• If the software has critical bugs or issues that significantly impair its functionality, and our support team is unable to resolve the issue within a reasonable time frame.
• If you cancel an annual subscription within the first 14 days of purchase, you may be eligible for a prorated refund, minus any applicable fees.
• Non-Refundable Items: The following items are non-refundable:
• One-time setup fees or customization charges.
• Fees for additional services, such as training or support packages.
• Monthly subscriptions after the first 14 days of purchase.
• Process for Requesting a Refund: To request a refund, please contact our support team at [Contact Information] with your account details and reason for the refund request. We will review your request and notify you of the outcome within 7-10 business days.

5. Refund Processing

• Refund Approval: Once a refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
• Partial Refunds: In cases where a partial refund is granted (e.g., for early cancellation of an annual subscription), the amount refunded will be prorated based on the unused portion of the subscription period.

6. Modifications to the Policy

OKAY KRC reserves the right to modify this Refund & Cancellation Policy at any time. We will notify you of any significant changes via email or by posting an updated version on our website. Continued use of the software after any changes to this policy constitutes your acceptance of the new terms.

7. Contact Information

If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:

Email: support@okaykrc.com
Phone: +91-9462510911